Lucid developed a training course for the rail industry to help Controllers of Site Safety (COSS) improve their communication and presentation skills.
COSSs are responsible for setting up a safe system of work for teams carrying out work on the railway track. A central part of their job is to brief work teams on all aspects of site safety. However, typically COSSs have had little training in communication and presentation techniques.
Network Rail decided to address this by incorporating a module on communication skills into the COSS training courses. Lucid developed the course materials, with emphasis on how to deliver effective professional safety briefings.