How many people attended your site in 2020?

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On the face of it, the number of people attending your worksite in 2020 seems like a straightforward question… after all, there is likely to be a visitor book in reception, diarised meeting records, worksite inductions undertaken… so it should be relatively simple to calculate… shouldn’t it?

Of course, the reality is often somewhat different.  A reception book that wasn’t clear or missing altogether, the odd meeting that didn’t get put into Outlook, induction paperwork mislaid, training records not always up to date… need we go on?  It all makes the accurate estimation of an exact number, that bit more challenging.  

So, imagine if you had an online worksite induction system that kept a digital record of every visitor walking through your worksite. At the touch of a button you could generate the number of people that have visited your site that year, month, week or day.  More so, you could generate these same numbers for previous years to start getting a longer term view of visitor trends at your site.

We know from Site Sentinel, our online worksite safety induction platform, that we helped deliver 17,510 individual worksite inductions during 2020.  Our largest depot customer delivered a huge 5,024 worksite safety inductions to visitors at its site alone.  At the opposite end of the scale, our depot with the smallest turnover still delivered a substantial 88 individual worksite inductions in 2020.

We couldn’t be happier that we helped not only deliver the inductions, but also helped to securely store the training data in an easily retrievable format.  This means our SiteSentinel solution forms an integral part of a company’s competency management system.  If you required data on exactly how many inductions were undertaken during a particular time frame, or details on who has, or hasn’t completed an induction, SiteSentinel can quickly provide the data in a few clicks.

So… if you found it hard to estimate how many people visited your site in 2020, or just want to digitise your worksite induction system so competency data is at your fingertips when you need it most, is now a good time to consider solutions for 2021?

Well… what a year it’s been!

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We certainly won’t be the only company looking back at 2020 around this time; but we’re so grateful to be looking back on a year of new clients and project wins.  We know not everyone will have the same luxury this year.

But, what did 2020 look like for us?

At the very beginning of the year we welcomed a new client, East Midlands Railway (EMR), to our SiteSentinel family.  Our work for EMR involved developing online worksite inductions for its Etches Park, Eastcroft and Neville Hill train depot sites – providing one seamless induction, test and administration interface. Since implementation, 2020 has seen the SiteSentinel system consistently delivering EMR with relevant, high-quality worksite induction information using text, photos, video and illustrations, as well as providing a competency audit trail for staff, visitors, and contractors.

During the summer we were delighted to increase our support to Greater Anglia – extending SiteSentinel out to its Cambridge Sidings depot, located opposite Cambridge Station. This sidings site provides stabling and train servicing facilities for Greater Anglia’s new fleet of commuter trains.  It was great to be growing our work with Greater Anglia!

We also warmly welcomed Network Rail to the SiteSentinel community.  We worked with the railway infrastructure manager to develop an online worksite induction for Reading Station.  This was an extremely exciting project for us, giving us the opportunity to really demonstrate the flexibility of SiteSentinel by applying it in a station setting.  The station induction included the usual visitor and contractor pathways, but also provided training content specific to station volunteers.

And we didn’t leave it there with Network Rail, we have also been working with them on non-technical skills… designing a training programme that supports the development of attention management in its operational staff.  We’ll share more on this in 2021!

So, despite the pandemic, we feel thankful to have had a good year – with new clients, SiteSentinel induction sites, and more bespoke training consultancy work.  Thank you to everyone we have worked with for supporting us!

What were your highlights of 2020?

Attention please! Lucid is working with Network Rail to develop key non-technical skills in its operational staff…

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Imagine the role of a railway signaller… controlling the routing of a train, operating signals from a signal box or operations centre… the information screens, indicators, warning lights and alarms… all utilising highly technical skills developed through specialist training.  The development of these skills then occurs on the job, alongside experienced supervisors and managers until signallers are deemed sufficiently competent to go it alone.  But, are technical skills alone enough to safely direct trains?

All of the operational staff at Network Rail – including signallers, control room operatives, local operations managers, mobile operations managers – also need a whole range of non-technical skills (NTS).  These are the “social, cognitive and personal skills that can enhance the way…staff carry out technical skills, tasks and procedures” (RSSB, 2020) and include skills in areas like conscientiousness, communication, control under pressure, teamwork, planning and attention management.

Let’s think a little more about attention management.  Signallers may know a control panel like the back of their hand… but if they get even slightly distracted and spend fractionally too long focused on something else… will they notice a light has begun to flash?  Or something else unexpected?  It doesn’t matter how technically good a signaller is at managing their area, if they haven’t noticed a train in a section.  This is why non-technical skills – like attention management – are just as safety critical as the purely technical ones.  

At Lucid we are therefore excited to be working with Network Rail again to design a training programme that supports the development of attention management in its operational staff.  As big fans of a blended learning approach, we plan to design the programme to include a range of different training formats – including e-learning packages, video segments and worksheets.  In our experience, providing training content in different, but complementary styles – such as text, visual, audio or interactive – results in a wider appeal to different types of learners and also helps to embed the learning at a deeper level.  This means all of Network Rail’s operational staff can really benefit from the training programme and develop their skills in maintaining attention when it matters most.

The COVID safe digital depot

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Our world has changed beyond measure since the last time we blogged.  Working from home, wearing a face mask, minimal travel and social ‘bubbles’ are just some of the changes we’ve embraced in an attempt to curb the spread of an infectious virus we’ve come to know as COVID-19.

The world of work has also adapted – but for some industries shutting up shop was not possible – learning to safely live alongside the virus has been the only option.  Even at the height of the pandemic key workers still needed to travel, meaning the rail industry remained open for business.

But perhaps if there’s been any benefit to this dreadful pandemic, it’s that workplaces have had to embrace digital technology like never before.  Companies that were content to encase themselves in a world of paper and filing cabinets have suddenly been forced to digitise to minimise workplace footfall and paper handling.

We’ve been pushing the benefits of the digital railway for years – but it seems to have taken a pandemic for sea change to really begin.  This is where our online worksite safety induction solution SiteSentinel has come into its own.  Train depot visitors can complete their worksite induction before they arrive on site, meaning when they do arrive, they come with an understanding of the depot layout, e.g. entrances, exits, sanitiser stations, etc.  This all helps to ensure visitors can go straight to where they need to be – helping to avoid hesitation and people clustering.

Not only does SiteSentinel encourage people flow, it also provides a very direct way of informing visitors about company COVID-related rules and procedures – as well as reminding them of their own legal and ethical responsibilities.  For example, we’ve updated the induction platform to include content on coughing etiquette, hand washing practice and worktstation sanitisation.

The best bit is that SiteSentinel updates are easy too – even making it possible to keep up with the latest guidance – which, let’s be honest, is changing all the time! Will there ever be a better reason to go digital with your induction?

SiteSentinel for Network Rail

July 2020

Network Rail adopts SiteSentinel for Reading Station

We are delighted to welcome Network Rail to the SiteSentinel community. Network Rail have commissioned Lucid to develop an online worksite induction for Reading Station. In addition to the usual visitor, and contractor pathways, the induction will also provide content specific to station volunteers.

Network Rail is the owner and infrastructure manager of most of the railway network in Great Britain. They directly manage twenty of the UKs largest railway stations.

The SiteSentinel platform provides an online induction, test, and administration interface. The system is designed to consistently deliver relevant, high-quality information using text, photos, video, and illustrations. SiteSentinel provides an audit trail of site inductions for staff, visitors, and contractors.