SiteSentinel for Network Rail

July 2020

Network Rail adopts SiteSentinel for Reading Station

We are delighted to welcome Network Rail to the SiteSentinel community. Network Rail have commissioned Lucid to develop an online worksite induction for Reading Station. In addition to the usual visitor, and contractor pathways, the induction will also provide content specific to station volunteers.

Network Rail is the owner and infrastructure manager of most of the railway network in Great Britain. They directly manage twenty of the UKs largest railway stations.

The SiteSentinel platform provides an online induction, test, and administration interface. The system is designed to consistently deliver relevant, high-quality information using text, photos, video, and illustrations. SiteSentinel provides an audit trail of site inductions for staff, visitors, and contractors.

SiteSentinel for Cambridge Sidings

July 2020

More SiteSentinel for Greater Anglia

Greater Anglia have commissioned a further SiteSentinel induction. The latest location, Cambridge Sidings, is located immediately opposite Cambridge Station. The sidings provide stabling and train servicing facilities for Greater Anglia’s new fleet of commuter trains.

Greater Anglia provide services from central London and extensive regional services throughout east England. They are currently implementing a complete fleet upgrade, replacing aging rolling stock with a mixture of new units from Bombardier and Stadler.

The SiteSentinel platform provides an online induction, test, and administration interface. The system is designed to consistently deliver relevant, high-quality information using text, photos, video, and illustrations. SiteSentinel provides an audit trail of site inductions for staff, visitors, and contractors.

Record number of Site Sentinel online worksite safety inductions for 2019!

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We’re excited to announce we’ve beaten last year’s safety induction record – delivering almost 24,000 online worksite safety inductions across 20 separate sites for six different rail industry clients.  One of the sites executed an astonishing 5,000 worksite safety inductions using our Site Sentinel online platform – an incredible figure for just one year!

These numbers show a 20% increase compared with last year’s – where we successfully delivered just over 20,000 online inductions.

Founder of Lucid Communications, Paul Townsend said “We’re thrilled with the high number of inductions completed this year… we’ve surpassed our own expectations and it demonstrates how the rail industry really is starting to appreciate the power of digitising the induction process.  What a fantastic start to 2020.”

The SiteSentinel platform provides an online induction, test and administration interface.  The system is designed to consistently deliver relevant, up to date, high quality information using text, photos, video and illustrations.

SiteSentinel ensures an easily accessible audit trail of worksite safety inductions for all staff, visitors and contractors.

The Digital Depot

digital depot pic

The media is awash with stories of the ‘Digital Railway’ – from digital asset management to smart ticketing for passengers – the railway industry is embracing the digital revolution with both hands.  However, walk into most train maintenance depots and you’ll get a different picture entirely – paper piles, noticeboards, bursting filing cabinets – the rail back office hasn’t yet joined the revolution with such vigour!

Yet with thousands of rail workers passing through depot doors every year – this is an area that equally warrants the efficiencies that ‘going digital’ can offer.  So, we’ve been conducting our very own little revolution – starting with digitising worksite safety inductions…

Typically, worksite inductions at depots involve lengthy face-to-face sessions where local managers spend lots of time sharing information and describing the risks.  This can be labour intensive and, depending on the manager, the quality of the training delivery can vary.  The induction also often happens the moment a visitor sets foot on site – expecting them to digest a lot of new material in a short space of time.  Hardly conducive to effective learning.

This is why we’ve developed SiteSentinel – a unique online worksite safety induction solution allowing depot visitors to complete an induction before they even arrive on site, ensuring they arrive equipped and ready for work with the necessary competency certificates and worksite awareness.

The added bonus is that the whole induction process is captured and stored online, giving depots an easily accessible audit trail.  They can quickly confirm who has been inducted at the site and when.  A short online test at the end also gives depot managers the necessary assurances that visitors understand the safety issues before they even arrive on site.

And we’re not the only ones helping to build a ‘Digital Depot’ – we’re proud to be joined in our back office revolution by the likes of Zonegreen (depot protection through intelligent technology) and Alcumus Sypol (COSHH online management system).

So, how long will it take for the rest of the rail industry to wake up to the benefits of digitising the back office?

Brief Before They Get To Site, Not Once They’ve Arrived

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Photo by Startup Stock Photos on Pexels.com

There’s an old adage in training: “tell them what you’re going to tell them, tell them, tell them what you’ve told them.”

Sound a little odd?  Well there’s a sound educational basis for the one-liner – most of us need time to assimilate new knowledge and getting to grips with new concepts requires time.  There is only a certain amount of information that our working memory can absorb in any one training session – in psychology circles this is known as the “cognitive load” – the limited mental capacity that we have for processing new material.

So, why do companies still insist on waiting for contractors to turn up to their worksite, ‘hosepipe’ information at them, walk them around unfamiliar surroundings pointing at things, and then let them loose on site, expecting they’ve fully comprehended everything that’s been said?

The best approach to site induction is to deliver detailed information BEFORE visitors arrive on site, using text, photos, diagrams etc.  Of particular importance is the provision of a site schematic – an overview of the ‘shape’ of the site.  People new to the site will need this to make sense of any site walk-around.  They need a context into which they can place the physical experience of a site visit.

There is also certain information that visitors and contractors might need beforehand, such as: Where is the site?  Which entrance should I use?  How do I get in?  What are the relevant telephone numbers?  What equipment should I bring?  Etc.

Lastly, think of visitors and contractors from outside of high hazard industries like rail.  For example, are they aware of the strict ultra-low alcohol level required by the rail industry?  Would you really expect a contractor, upon arriving at site and being told of the level, to throw their hand in the air and say, “Oops, sorry, I went out drinking last night – I can’t come on site…”  Highly unlikely!

So, we suggest the best worksite induction looks something like this:

  • Step 1 – Online briefing and test before arrival;
  • Step 2 – Quick verbal test and correction of any incorrect test results;
  • Step 3 – Site walk-around to reinforce and embed information.

What are your experiences?