Network Rail Freight Commercial Services is required by the Rail Regulator to provide information and advice to potential and existing customer on how to get freight on rail.

Lucid provided the Freight team with a comprehensive web strategy. This led us to redevelop the online freight guide which originated from Railtrack, the predecessor of Network Rail. In the process we edited the site down from nearly 200 hundred pages to just over 100, reducing the maintenance overhead for the in-house web team.