SWeRVe II, Stop Workplace Related Violence, seeks to reduce and manage conflict between staff and passengers on the railways.
Lucid developed the course on behalf of the Rail Personal Security Group, which is supported by several organisations including The Suzy Lamplugh Trust, RSSB, RMT Union, several Train Operating Companies and British Transport Police.
SWeRVe II is built around four video scenarios which show complex, real-world situations, typical of those facing rail staff. Learners are taught to use a Dynamic Risk Assessment model and learn several techniques for managing potential conflict situations.
We would like to acknowledge the help and support provided by Nicole Vazquez of Worthwhile Training during the development of this course.