The Highways Agency has recently taken the role of traffic management from the police, freeing police resources to deal with crime. The Agency’s on-road traffic officers and control centres help to ease incident-related congestion and improve the safety and reliability of road journeys on England’s motorways.

After their initial training in traffic management, Highways Agency staff are encouraged to complete a Certificate in Traffic Management (CTM), a vocational qualification for traffic officers and control centre operators.

Lucid is working with the HA Traffic Learning Centre producing communication materials that inform staff about the qualification and how to achieve one.