Facing Points Podcast

Podcasting in progress

Facing Points Podcast for Network Rail

Network Rail has commissioned Lucid to produce the Facing Points Podcast.

The podcast will focus on issues relevant to operational staff – Signallers, Ops Managers, Incident Controllers, and the many and varied roles that must work together to deliver our rail services.

Here you see our first recording session at the Roles in Rail event held at the Westwood training facility. Roles in Rail provided graduates and apprentices with an opportunity to explore the many and varied operational roles available to them now and in the future.

Lucid worked with the Network Rail podcast team, providing planning and production expertise to this highly experienced team. We aim to provide practical, educational insights into operational activities – all delivered in the down-to-earth style and good humour associated with operational staff.

Training for Electrical Control

Danny in the limelight

Video Training for Network Rail

Network Rail commissioned Lucid to design and deliver five video training modules on Electrical Control in the UK railway.

The training provides a broad introduction to the fundamentals of electricity supply, electric trains and how the system is managed. Lucid worked in tandem with Danny Barrett, a recognised industry expert in rail electrification.  

Lucid provided educational design and video production services while retaining Danny as the core presenter. This approach allows for the crafting of professional training materials by ‘external eyes’ while retaining the deep knowledge and credibility of an industry expert.

How do you make online training engaging?

people on a video call
Photo by Anna Shvets on Pexels.com

And ‘Boom!’ just like that we were thrown into a world of home working, online meetings, virtual conferences and screen based training… and although we may not have chosen this way of working, we’re gradually finding our way.

So, consider this – you’re faced with around 50 trainees, all eager to learn in real time from the comfort of their home office.  You also have a handful of different trainers – also working from home – ready to share their knowledge and expertise.  How do you make sure, despite the virtual environment, that the learning experience is relevant, useful and engaging?  Just recently we’ve been doing exactly this and have some hints and tips we hope you may find useful…

  1. Firstly, to create engagement you need to prepare, prepare and prepare again.  Unlike a face to face setting, engagement won’t just ‘happen’ in the room.  Instead you’ll need to think about how to generate engagement using the training content, interactive tools and a healthy dose of creativity – so you’ll need to plan for this.
  2. Don’t expect to simply take the slides you’ve used for face-to-face training and deliver them online.  Trainees will be more reliant on the specific content; they may need more or less detail, superior images or embedded videos, as well as interactive activities and games.  So, review your tried and tested slides through an online ‘lens’ well before the training session is due to happen.
  3. Consider your own delivery style – on screen you may need to work that bit harder to convey enthusiasm and interest in your specialism.  You might want to consider slightly exaggerating your usual way of explaining a topic; and remember to move and smile!  This will all help build interest and engagement in the subject matter.
  4. Activities like online quizzes (Kahoot is one that works well), videos, ‘podcast’ style interviews and scenarios for discussion all provide different formats for learning which helps maintain interest.
  5. For larger training cohorts, breakout rooms can be effectively used to split trainees into smaller groups to foster relationship building, more focused discussion and inject variety into the learning experience.
  6. Encourage interaction between the trainees and the trainers – most online meeting platforms have a chat facility which provides a great way to gather questions whilst presenting.  If there are two trainers – share the load – have one present whilst the other monitors and responds to the questions.
  7. Invite other ways of trainees communicating their views – without it disrupting the overall session.  For example, using participants ‘status’ facility is akin to a quick ‘show of hands.’  Don’t be afraid to ask people for their opinion like this!
  8. Strongly encourage or even mandate people to keep their video on unless they have a valid reason not to.  There’s nothing like a lack of visibility to reduce engagement.
  9. Consider using ‘backchannel’ communications on a different platform like WhatsApp – it allows the trainers to talk to each other to rectify any issues or change the presentation plan to suit the mood or address feedback in real time.
  10. Finally – ask for immediate feedback using a polling facility – most of the online meeting platforms have them.  It’s an excellent way of quickly gathering high level feedback on the training session.

So, what are your hints and tips?  Do you have any you’d like to share?  Additional input is always welcome to make sure we keep learning too!

Face to face training may have had to stop for now, but thankfully good learning experiences don’t have to…

Attention please! Lucid is working with Network Rail to develop key non-technical skills in its operational staff…

shallow focus photography of railway during sunset
Photo by Albin Berlin on Pexels.com

Imagine the role of a railway signaller… controlling the routing of a train, operating signals from a signal box or operations centre… the information screens, indicators, warning lights and alarms… all utilising highly technical skills developed through specialist training.  The development of these skills then occurs on the job, alongside experienced supervisors and managers until signallers are deemed sufficiently competent to go it alone.  But, are technical skills alone enough to safely direct trains?

All of the operational staff at Network Rail – including signallers, control room operatives, local operations managers, mobile operations managers – also need a whole range of non-technical skills (NTS).  These are the “social, cognitive and personal skills that can enhance the way…staff carry out technical skills, tasks and procedures” (RSSB, 2020) and include skills in areas like conscientiousness, communication, control under pressure, teamwork, planning and attention management.

Let’s think a little more about attention management.  Signallers may know a control panel like the back of their hand… but if they get even slightly distracted and spend fractionally too long focused on something else… will they notice a light has begun to flash?  Or something else unexpected?  It doesn’t matter how technically good a signaller is at managing their area, if they haven’t noticed a train in a section.  This is why non-technical skills – like attention management – are just as safety critical as the purely technical ones.  

At Lucid we are therefore excited to be working with Network Rail again to design a training programme that supports the development of attention management in its operational staff.  As big fans of a blended learning approach, we plan to design the programme to include a range of different training formats – including e-learning packages, video segments and worksheets.  In our experience, providing training content in different, but complementary styles – such as text, visual, audio or interactive – results in a wider appeal to different types of learners and also helps to embed the learning at a deeper level.  This means all of Network Rail’s operational staff can really benefit from the training programme and develop their skills in maintaining attention when it matters most.

SiteSentinel for EMR

February 2020

East Midlands Railway adopts SiteSentinel for 3 depots

We would like to welcome EMR to the SiteSentinel community. EMR have commissioned Lucid to develop SiteSentinel inductions for their Etches Park, Eastcroft, and Neville Hill depots.

East Midlands Railway, based in Derby, provides services across the East Midlands, and run services between the east midlands and London.

The SiteSentinel platform provides an online induction, test and administration interface. The system is designed to consistently deliver relevant, high-quality information using text, photos, video and illustrations. SiteSentinel provides an audit trail of site inductions for staff, visitors, and contractors.