In our last blog we discussed the advantages of Assisted Delivery as a training format that ‘self-delivers’ in the same way as E-learning – but is structured in a way that allows a facilitator to dip in and get involved, either leading on particular topics or convening group interactions to encourage social learning and deeply embed new knowledge.
So, what are our top tips for successfully implementing Assisted Delivery?
1. Choose your facilitators wisely
As with traditional face-to-face training, the skills and experience of the trainer is key. However, unlike traditional training, leading Assisted Delivery training does not necessarily require subject specific knowledge. Instead, the person running the course requires facilitation skills rather than subject matter expertise. Therefore, a strong team leader or line manager with basic presentation and facilitation skills could comfortably deliver an Assisted Delivery course. The course materials themselves will cover the subject specifics in depth, with the facilitator’s role being to guide the trainees in their group discussions, enabling them to benefit from social interaction within a learning group.
2. Carefully structure the course
To allow facilitators to get an ‘aerial view’ of the course and understand where the opportunities for class discussions are stored, Assisted Delivery works best with a tightly controlled course structure and content. Be clear on the topics you want to cover, at what point in the programme you want to cover them, and where trainees might pause for group discussion.
We recently used Assisted Delivery for an international sales programme. A particular aim of the programme was the implementation of a globally-consistent approach to sales. However, it was recognised that some practices must be attenuated for specific markets and local cultures. Assisted Delivery allowed the sales managers to apply local emphasis at particular points in the course whilst also ensuring that the core content was delivered in an accurate and timely manner.
3. Support your facilitators
Although one of the key benefits of Assisted Delivery is that your trainers do not need in-depth subject specific knowledge; they still need support. Developing and providing detailed delivery notes for facilitators is therefore crucial to success. Furthermore, peer support outside of the classroom can also provide a much-needed chance to ask questions and refine the approach. For one project we found setting up a discussion forum for the facilitators was useful. They actively used it for sharing experiences and FAQs.
4. Encourage feedback from trainees
OK, so we’re not advising anything revolutionary here…but we are highly recommending you seek feedback from training delegates to see what they thought of the Assisted Delivery training: Did everything link together well?; Was the overall structure easy to follow?; Did you benefit from group interaction?; What would be useful next time?